Privacy
Questions about your personal data? Contact us.
Workforce MGR Holdings Pty Ltd ("WorkforceMGR", "we", "us", "our") operates the WorkforceMgr platform — a workforce management solution available as a web application and mobile app on iOS and Android. WorkforceMgr is used by businesses ("Operators") to manage their field-based and distributed workforces,.
This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with the WorkforceMgr platform and website. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using WorkforceMgr, you agree to the collection and use of information in accordance with this policy.
This policy applies to:
Where employees interact with the platform on behalf of an Operator, the Operator is the data controller for employment-related records. WorkforceMGR acts as a data processor on their behalf for those records.
The information we collect depends on how you interact with WorkforceMgr. This includes:
Name, email address, phone number, physical address, and account credentials. Used to create and manage accounts, verify identity, and communicate with users.
Precise GPS location collected at the moment an employee clocks in or clocks out. Used solely to verify presence at an authorised work site. Location is not collected continuously or in the background. Approximate location may also be collected as a fallback where precise GPS is unavailable.
Rostered shifts, clock-in and clock-out records, payslip data, employment classification, and right-to-work status. Held on behalf of the Operator as part of the employment record.
Licence and certification details, expiry dates, uploaded compliance documents, and photos of identification or licences. Collected to support workforce compliance obligations.
Nationality, gender, and visa or work rights details, collected for right-to-work verification. See Section 6 for more detail.
Messages between employees and managers within the platform, and correspondence with WorkforceMGR support via email.
Device identifiers, crash logs, and usage data collected for platform security and performance. Not linked to individual identity.
We use personal information to:
We do not use personal information for direct marketing without consent and do not sell personal information to third parties.
Employment-related records held on the platform are accessible to the relevant Operator. Operators are independently responsible for handling employee personal information in accordance with applicable law.
We engage trusted third-party service providers to support platform operations, including cloud hosting, crash reporting, push notification delivery, and integrations configured by Operators. These providers are required to handle personal information securely and only for the purposes for which it was shared.
We may disclose personal information where required by law, court order, or government authority, or where necessary to protect the rights or safety of WorkforceMGR, users, or the public.
If WorkforceMGR or substantially all of its assets are acquired by a third party, user information may be transferred as part of that transaction.
WorkforceMGR collects nationality, gender, and visa or work rights details for right-to-work verification and workforce compliance purposes. The collection of this information is required under Australian employment and immigration law and is carried out on behalf of Operators who are legally obligated to verify work entitlements.
Sensitive information is accessible only to the relevant Operator and WorkforceMGR staff with a legitimate operational need. It is not used for any other purpose and is not shared with third parties except where required by law.
All personal information collected through WorkforceMgr is stored on Amazon Web Services (AWS) infrastructure located in Australia. We take reasonable technical and organisational measures to protect personal information, including:
While we take these steps, no method of data transmission or storage is completely secure. We encourage users to maintain strong passwords and report suspected security issues promptly.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including employment, payroll, compliance, and legal record-keeping obligations.
Employment records may be retained for the period required by applicable law even after an employment engagement ends. In these circumstances, individual deletion requests may not be able to be fulfilled. Where deletion is not possible, we will explain the reason and restrict further processing where feasible.
Under the Australian Privacy Act, you have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details in Section 11.
Where personal information is held on behalf of your Operator as part of an employment record, we may direct your request to the Operator as the data controller for those records.
The WorkforceMgr website uses cookies to support site functionality and understand how visitors use the site. You may disable cookies through your browser settings, though some functionality may not work correctly without them.
The WorkforceMgr app does not use cookies — authentication is managed via secure tokens.
If you have questions about this policy, wish to access or correct your information, or wish to make a privacy complaint, please contact us:
Workforce MGR Holdings Pty Ltd
Website: www.workforcemgr.com
Email: support@workforcemgr.com
Post: 247 Lutwyche Rd, Windsor QLD 4030, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
WorkforceMGR does not knowingly collect or process personal information from individuals under the age of 18 without the consent of their guardian where required. We do not promote or market our services to minors.
If you believe that we have mistakenly collected personal information belonging to a minor, please notify us immediately using the contact details in Section 11 and we will take steps to delete that information promptly.
We may update this policy from time to time. Where changes are material, we will notify affected users. The current version is always available at workforcemgr.com/privacy. Continued use of the platform after any update constitutes acceptance of the revised policy.
